Monday, August 22, 2011

A Tribute to Jennifer

This weekend was move-in for the twins at college.  We had another event happen last week, that has it’s roots go back to another college move-in, albeit 30 years ago.  Part of this story is EB’s, and although it involves me, I’m just an observer.  I’ll try to differentiate between the two of us in the thoughts although it’s hard since we’ve collaborated so closely on this post.

A week ago Tuesday, I got a telephone call.  “Do you know of a way to find out about deaths in the state?”  The short answer is I didn’t.  State vital records lag significantly behind the actual event, so they don’t show up there for weeks sometimes. 

Several phone calls and texts later, the story started to fill in.

EB got several telephone calls at work from a woman who at first wouldn’t leave her name.  Eventually she said she was “Julie from Asheboro”, which started to trigger brain cells – Julie was, in fact, our friend Jennifer’s younger sister.  She was calling to tell him that Jennifer had been killed in an accident.

To fully understand all this, you have to go back 30 years, to the first day of the first class at Lenoir-Rhyne, where both EB and Jennifer were nursing students.  They sat next to each other and immediately bonded as life-long friends.  He relates how he still remembers that first day -- She was wearing a deep green sweater and had long straight “Marcia Brady” hair that was so popular in the early 80’s, which framed her face and her huge brown “Bambi eyes”. 

With some friends, you don’t have to be in daily contact.  You can go without seeing each other or even talking at length for weeks or months at a time, and then instantly reconnect when the opportunity presents itself.  They were like that as they first graduated nursing school together, started jobs at different hospitals, then coincidentally were students together again at UNC-Greensboro when they worked on their Masters degrees.  She then went to Raleigh to continue her education and become a Nurse Anesthetist and he ended up in Hickory, but the friendship endured.

She was one of the first visitors when the twins were born just over 18 years ago.  He was present when her son was born, going to Durham to be with her from the onset of labor until she finally consented to the C-section delivery of her son many hours later.

It was a special bond between them, and one that I was glad that I got to share although there was never any illusion that I was a part of that “inner circle” – friendships that develop that early and continue across decades are special and reserved for a few.  They are a joy to behold, though, even from the outside.

Julie eventually connected with EB and shared the details of Jennifer’s death as they were known.

Jennifer had gone to her vacation home at Hound’s Ear, a gated community between Blowing Rock and Boone, to check on the property.  It’d been on the market for a while and she wanted to do a bit of maintenance to try to improve the chances of a sale.

She got there on Friday night and found that the water valve at the curb was off because they’d not been there in several months.  The house was still winterized.  About 11 a.m. on Saturday, she sent a text to a friend saying that she’d called the maintenance people to come turn the water on, but they hadn’t shown up. 

No surprise to those who knew her, she made the decision that she would simply take a wrench and fix it herself.  She was that kind of person, who would simply face a problem straight on, to look at the resources available and work toward whatever she was trying to accomplish.

Around 7:00 p.m. she was found head down in the plastic well where the water valve is located.  She apparently stretched to try and reach the bottom of the pipe – between 5 and 6 feet down, because it has to be below the frost level in the mountains – and overbalanced, tumbling headfirst to the bottom of the pipe.

Her cell phone and a flashlight were lying beside her on the ground; there’s absolutely no evidence that her death was anything other than a tragic accident.  The area around the pipe showed no signs of struggle, or even that she tried to extract herself. 

The cause of death is listed as “mechanical asphyxiation,” meaning something kept her from taking oxygen into her lungs.

One of the things that are hard on survivors, of course, is trying to make sense of an event like this.  Tragic accidents happen.  We accept when someone dies in an automobile accident or a drowning – it’s easier to accept certain types of accidents over others, and we routinely accept those risks.  In the 21st Century US, though, people don’t die in freak accidents like this very often.  We have safety measures built in to minimize risk whenever possible.

Stairwells have handrails.  Electrical systems have circuit breakers.  Safeguards are in place to address many risks, both obvious and hidden.  And yet, silent risks still face us every day. 

A plumber would have realized instantly that her plan was extremely risky, and yet Jennifer had no idea that she was undertaking in any significant danger when she went to the curb with the intent of turning on the water so she could take a shower.

Most likely, she was royally pissed that the guy hadn’t shown up to turn on the water, that she couldn’t take a shower or flush the toilet, and that she didn’t need anyone to help her.  She could, by gosh, take care of it herself.

But she couldn’t.  We’ll never know if her judgment was impaired because she was angry, or if she simply didn’t recognize the potential for disaster.  It’s also a wake-up call to those of us who are prone to take risky actions, either knowingly or unknowingly, because, “I had to do it.”  Some of us are blind to various risks that we take every day.

We climb ladders that need to be retired.  We string extension cords across wet pavement.  We use a chair to change a light bulb instead of getting a step ladder, and we don’t wait for someone else to be around when we do it.

She built in a few safety steps – she sent a text to someone saying what she was going to do.  Her safety system was inadequate, though.  She wasn’t sending the message for the purpose of saying “check on me”; it was merely informative as to what was happening, and an expression of her frustration.  There was no signal for the recipient to check back shortly, and no one did.

She then made the decision in that split second to try and navigate a 12 to 14 inch pipe straight down to turn the water valve back on.  What she didn’t recognize were the other design components that made the decision a huge risk

The valves are designed to be turned with a special tool and from the surface.
The average person wouldn’t have the strength to turn these valves – which are notoriously sticky and difficult to turn – with a regular wrench.  It’s almost impossible to maneuver around and get sufficient leverage to turn the valve.

Maybe she slipped as she was trying to reach for the valve, or trying to exert enough force to turn it, throwing her balance off and causing her to slip into the tightest part of the pipe.

She probably didn’t know how slick PVC pipe is under the best of conditions, and especially if she were sweating and it was wet from the humidity, or there was nothing she could grip to push herself out.

We don’t know some of the details yet.  Were both arms down in the pipe, or was one behind her?  If she slipped into the hole with both arms down, there would have been no ability to walk herself out.  The official report talks abut her shoulders being “compressed”, leading to the asphyxiation.

Did she miss the risk that the force of her own dead weight, squeezed into a confined area that narrows, makes it impossible but for the most exceptional athlete to work their way out, especially without any way to leverage your waist or legs.

The more you struggle, the tighter you get.

Did she miss the risk of acting as a human cork in the hole, and the limited supply of oxygen that was available?

Had she surveyed her surroundings and understood how populated (or unpopulated) her street was that weekend in that vacation community in case she got into trouble?

Then there are the questions that go through our minds when trying to comfort ourselves, to try and make sense of such a senseless tragedy.

How did she get far enough into the hole that she could not extract herself?
How long was she trapped there alive and conscious, aware of what was happening before she finally died?
Did she hit her head?  Was she unconscious?
Most pervasively, why didn’t she call us to come help her before she started?  We could have been there in less than an hour and had lunch afterwards.  She would still be here, and her children would still have their mother.

It’s horrifying to think that she could have hung there in that hole, for who knows how many hours, before she succumbed.  She was an excellent diagnostician.  She would have quickly realized her predicament if she were conscious.

Maybe it was fast.  But it could have taken several hours.  Those things we’ll never know.  Our hope, though, is that it was mercifully quick, or that she hit her head as she fell in and simply never regained consciousness.

So we try to rationalize it and go on.  This is what survivors must do.  We cannot change that which has happened, nor can we go back and encourage different decisions.  But we can use Jennifer’s death to deepen our own self-awareness and understanding.

About our own mortality.
About lasting impressions.
About investment in friends.

Inevitably, the dial tone of life overtakes the hurt, numbing it so that we continue with our day to day activities.  Occasionally, though, there is the sharp hurt that leaks through the hum – the realization that it’s no longer possible to send a text or break up a long drive by calling, or to forward some silly thing from the internet.

It’s then that the lessons from Jennifer’s death come back, with their silent warnings to assess, have a safety backup, and always remember that there are no guarantees in life.

Sunday, August 21, 2011

The College Adventure Begins

Yesterday was college move-in day.  It’s a lot like a wedding, in that weeks and weeks and weeks of planning culminate in a few hours of frenetic activity, after which the guests of honor live in a new place that’s not with their parents.

Part of the problem, of course, is that it’s a very different world than when the parents in this case went off to college roughly 30 years ago.  Things like internet connectivity, the food court and cell phone plans weren’t a big issue back then.  Nobody hauled in huge stereos with speakers the size of a garbage bin to rattle the windows of the dorm across the way.

On the other hand, some things are universal.

Who the heck decided that colleges ought to use “extra long twin” beds, so that you have to buy special bedding that will be used at no other time in anyone’s life besides the time they live in college?  If ever there was a topic rife for a ridiculous congressional investigation that would seem to be it.  Someone’s GOT to be getting a kickback somewhere in that process.

On the other hand, the stuff is cheaply enough made that a 4 year life expectancy may be somewhat optimistic for the most part.

Our living room has been the primary staging area for several weeks.  Small refrigerators, microwaves, bedding, collapsible chairs and a variety of storage do-hickeys have been living there, seemingly breeding and multiplying when unobserved so that they become all but overwhelming.

Having twins doesn’t just double the ordeal, it increases it exponentially just because of the complexities involved – especially when the two universities in question here (Western Carolina University in Cullowhee for Taylor and University of North Carolina at Greensboro for Jordan) decided that they would both have the same move-in day for freshmen.  As a result, we had to divide into teams to oversee the process.

A note here about “helicopter parents” – those adults who can’t accept that their kids are grown up, can navigate systems and processes and are ready to approach the world.  For the most part, we don’t fall into that category, preferring instead to offer a safety-net and stay in the background in case they need help.  There are some things, though, that are overwhelming to the average 50 year old and it’s simply unrealistic to expect the average 18 year old to handle them without assistance.

College admission and setup is one of those things.  They were not moving in without parental assistance, just to help carry if nothing else.

So EB and I set off to Western, while the kid’s mom, grandmother, and Jordan’s boyfriend comprised Jordan’s crew.  Because it’s a solid 2 ½ hours to Western Carolina, and because we wanted to address the situation early before it got really hot – we opted to go up on Thursday night, do a dry run so we knew where to go and be nice and refreshed when we got there.

As it happened, move-in was a breeze.  The hotel (and trust me, the choice of hotels in the area is slim – this college of roughly 10,000 students is in a town of about 10,000 people in the middle of a national forest) was actually very nice and was buzzing with freshmen and their parents in all manner of excitement.  When we hit the breakfast buffet just after 7, you could pick them out – tight faced parents accompanying sleepy kids who kinda wish their folks would hurry up and go away – but maybe not just yet.

At Orientation earlier in the summer everyone had been assured that the college had a tested process for move-in, and that we should simply trust the signs and the process, even if they seemed counter-intuitive and this was exactly right.  Signs started on the highway directing us to the route to a particular dorm.  Circular traffic flows were developed, so that you pulled in, a crowd of returning students swooshed in to get your stuff out of the car and up to the room (or at least outside the door to your room) and then you moved your car away to let someone else have your spot.

It was, without a doubt, the easiest college move-in I’ve ever seen.  Of course, it probably helped that we were there at 7:45 (15 minutes before the stated move-in time) and the helpers were still all fresh and eager.  Later, after wandering around campus and doing a few errands, we noticed the crew was moving a bit slower and the staffing was a bit thinner.

I attribute this in part to the fact that the dorm has no elevator, and there’s the equivalent of a flight and a half of stairs from the parking lot to the door of the dorm.  Volunteerism only goes so far.  On the other hand, it was much, much better than the mega-dorms where most of the freshmen went, with 7 floors and only limited elevator availability.

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I just can’t say enough good about the college and their planning.  There were parking / police / informational people all over, wearing nice yellow vests or T-shirts and offering direction if you even looked a little confused.  Trams were running from the remote parking lots – where parents were directed after they’d unloaded – on a regular basis, and the drivers weren’t hesitant about stopping mid-road and asking people traipsing down the sidewalk if they needed a ride, and where to.

Inside the dorms, assistants went around with a variety of tools ready to do those things that they’d learned were frequently requested – a rubber mallet to allow beds to be disassembled and bunked or “lofted” so you could put your desk underneath, effectively doubling the available space in the room.  They also had boxcutters, scissors, brooms, screwdrivers and – perhaps most importantly – MUSCLE to keep parents from being injured trying to do something for which they should have had more common sense at their age.

photo.JPGMind you, we’d brought the tools we needed – but were impressed that they’d anticipated that some parents (or students travelling alone) might not have had that foresight.

The room is a pretty typical dorm room for two – two armoire-type closets, two desks, two chairs and one dresser, the only thing that really had to be shared between the boys.
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We were fortunate that Taylor’s room-mate wasn’t there early so we had the ability to spread out in the entire room to organize.  Boxes were broken down and taken to the designated “CARDBOARD RECYCLING AREA” where they magically whooshed away during the day.  Extra trash dumpsters were present and marked and emptied regularly as they filled.  It was well thought out and we were unpacked, organized and ready to go out to explore the campus a bit by 9:30 in the morning.

In some ways, our collective experience and that of other parents had provided us helpful information.  One of the mechanics at the shop we used grabbed me a couple of weeks ago and, upon learning that one of the twins was going to Western said, “Whatever you do, take extra power bars and extension cords.  There’s only 2 outlets for each student in the room, and they aren’t in good places.”  Words of wisdom from a parent who’s been there, done that. 

More importantly, was advice from one of the Deans during orientation, “Bring it with you.  Don’t think that you’ll go to Wal Mart and pick it up because there are 8,000 other students who will have the same idea.”

This worked for us.  We had breaker bars, removable sticky hangars (the only approved way to fasten things to the wall), zip ties, duct tape and all those other things that we needed to make move-in both easy and organized. 

photo.JPGThe only mis-steps?  I wish I’d brought longer zip-ties (which are extremely useful in fastening things together) and I’d gotten the wrong fan for optimal air circulation in the un-air conditioned (YES – UN-AIRCONDITIONED!!) dorm.  Turns out that two of the old-style box fans fit perfectly in the window, and I’d gotten a higher-end funky-shaped thing that really didn’t sit well on the windowsill.  When we ran across another breaker bar in the bookstore as he picked up his books I snagged it, just to make it more convenient to plug in the fridge and microwave.  There was nothing missing, though, that we couldn’t have done without.

photo.JPGThroughout the day, we were communicating with the other team in Greensboro who’d loaded up on Thursday and left to make the hour and a half trek there promptly at 8:00 a.m.  Although their experience was different, it was apparently just as good.  They had a bit of added confusion because Jordan’s roommate was there with her family moving in at the same time.  Eight people are a tight fit in a dorm room that’s roughly 15 feet square even without the chaos of unpacking and putting away.  Pics were swapped back and forth between the teams during the day along with suggestions about how to address different things that came up.

We ended up the experience with lunch in the college cafeteria, which was excellent.  If we lived nearby, we would be on the meal plan.  They were running a special which the lady told us was called “Care and Share”, which essentially meant all you could eat for $4.00 a head.  College administrators are wise in many ways – letting the parents see that the food is actually pretty good is one way to combat the student’s argument for the need to eat off-campus more and more.

So by noon, we were done.  The wisest advice that had been delivered throughout had also come during orientation – something along the lines of, “Help your student unpack and put things away.  Go eat lunch.  Give them a hug and a kiss, and then get in your car and go home.  They’ll be fine.”

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So we did.  They’re both good kids, and although there’s a little trepidation and hesitance, they are ready to start their adult adventures.  They’ve gotten input from their buddies that have already started, and are getting good reports.  Although the bulk of the students move in this weekend, those who have already started are sending positive reports and advice back from the front.

Go to everything.  Be friendly to everyone.  Try it, you might like it.  If you don’t, you know you don’t have to do it again.

It’s hard to improve on advice like that, and besides, they’re more likely to hear things from their compatriots than they are from their parents.  As Mark Twain observed, parents have a faster learning curve than students, possibly because we will next meet them as adults and equals.

It’s not a bad system when you think about it.

Monday, August 15, 2011

A Letter to KitchenAid

August 15, 2011

KitchenAid Product Quality Assurance Center
Attn:  Nedra Schultz
1701 KitchenAid Way
Greenville, OH  45331-8331

            RE:      Customer Satisfaction Survey
                        Customer No. 1988044815

Dear Ms. Schultz:

            I recently had an experience getting a warranty replacement for your KitchenAid Model KCM1110B coffee maker.  You’ve included a questionnaire which asks for some information, but I think that it is inadequate and want to offer you a broader perspective on why I am unlikely to purchase KitchenAid products in the future.

            Our coffee maker quit working last week.  This was somewhat surprising, because it was less than a year old.  I went to Bed, Bath and Beyond where it was originally purchased with the intent of getting another, albeit likely a different brand since that one was so short-lived.

            While there, I noticed that Model 1110B is still made and sold, and that your box proudly announces a “No Hassle 1 Year Warranty.”  Because I needed a coffee maker to use in the interim, I bought a Mr. Coffee model which, with the coupon and $10.00 rebate offered, ended up costing just under $14.00. 

            A few days later I went online and found your customer service number for warranty issues.  Once I got to a person, I encountered a customer service representative who was painfully polite.  The written word can’t accurately convey the cynicism and sarcasm in her demeanor, but again, if your system records the calls for quality assurance as the recorded message indicates it shouldn’t be too difficult to track down through the customer number at the top of this letter and listen to the conversation.

            The young lady on the phone asked what might be reasonable questions under most circumstances, starting with my name, address, telephone number.  After getting these initial identifying factors, though, things took a different turn.

            First, she asked when I bought the coffee pot.  I explained that I thought it had been January, 2011.  I admit I did not search through the box of tax records and receipts looking for it, as I’m usually pretty good about filling in warranty cards and recording the purchase.  I thought I’d first check to see if your company had a record to save me this inconvenience.  After I told her when I thought I’d purchased the product, Ms. Customer Service then got somewhat snippy and advised that I’d actually purchased it in September, 2010.  Again, the information was factual, the words themselves were not offensive, but the tone with which they were delivered set my teeth on edge.  If she knew that already, why go through the drill of asking when I bought it and if I had the receipt?  Additionally, since either date was well within the one-year warranty period, what was the relevance?  It would have been much more customer-friendly to simply offer this information up front rather than trying to play “gotcha”.

            She then continued her line of questioning – Had I replaced the filter?  In fact, I did not.  I’m usually very good about replacing filters and doing recommended maintenance, but I’ve looked in the stores for your filters several times and no one seemed to carry them.  When I told her this, she quickly pointed out that they’re not sold in stores – you can only buy them through your customer service site.  In fact, when I asked if I could go online to buy them, she told me that I could not, but instead could only purchase them by talking to a live representative – specifically her.  She gave the distinct impression that failure to change the filter would void the warranty, and that she was doing me a favor to honor the “No Hassle Warranty” by replacing a coffeemaker that had failed after a mere 11 months because I had not, in fact, complied with the manufacturer’s directions and changed the filter every 60 days.

Interestingly enough, in reviewing the directions and warranty materials included with the new coffeemaker, I note two things – first, there’s no mention of the fact that the filters are only available by talking to a customer service representative at a cost of 3 for $14.95, plus $6.95 shipping.  There’s no mention at all of where to get replacement filters, and it would seem reasonable to me that going to the store that sells this type of goods, where the coffee maker was purchased, would be the most logical solution followed by a trip to the manufacturer’s website.

Secondly, and even more telling, is the fact that Page 9 of the instruction manual  specifically says, “The filter reduces contaminants which impair the coffee flavor.  Use of the filter is optional.  The coffee maker will operate normally without it.  Nothing in the directions says that it should be replaced every 60 days, or at all, in fact.  Clearly, either your customer service representative made intentional misrepresentations or your organization is engaged in a practice which is deceptive and inexcusable.  In retrospect, I wonder now if your customer service representative didn’t have a sales quota to make and thus push for the sale of these filters.

            I have to admit that during my conversation with your customer service representative, I began to doubt her veracity.  For example, she maintained that because the filter had not been changed, “the line” (presumably leading from the water reservoir to the heating element) had become blocked.  I am neither an engineer nor technician, but having grown up on a farm and coming from a long line of individuals who are inveterate “tinkerers” who like to try to fix things rather than purchasing new, this seems counterintuitive to me.  If a filter is blocked, liquids will not flow through it to the subsequent destination.  The line AFTER the filter shouldn’t become blocked because the filter is dirty.  The fact that the filter is an optional item confirms this.

            Eventually, Ms. Customer Service offered to send me a replacement coffee maker as a “one-time goodwill gesture,” which I appreciate although by this point of the conversation I was not feeling a great deal of “goodwill” toward your company.  You advertise a “one year no hassle replacement warranty”, and while it is accurate that the process of returning the original coffee maker by putting it in the box in which the replacement arrived and then attaching the prepaid label is about as no-hassle as one can envision, the fact that the product failed after such a relatively short period of time in use and that the company representative had such a poor demeanor shouldn’t warrant merely a replacement but some other gesture of apology as well.  There are hassles involved in waiting for a replacement, bundling the old product up and taking it to the post office to mail.  The deceptive actions of your Customer Service Representative further the lack of feelings of “goodwill” that I have toward your organization right now and simply add to the hassle of the return process.

            The original coffee maker has been returned under separate cover contemporaneously with the mailing of this letter, and I am enclosing a copy of the shipping label that came with the filters, which were shipped separately.  I appreciate the fact that you’ve honored the warranty and hope that consumer feedback is useful to you.  I feel, however, that I was tricked into spending close to $40.00 for optional filters for this unit which are unnecessary, and I would like the amount of that purchase refunded to my account.  I will be happy to return the filters at your expense if you would like.

            I have a blog – http://cornerat8th.blogspot.com, where I will be posting a copy of this letter.  I believe that it is important to share information regarding both the quality of products and the ethical standards of companies that manufacture them.  I will follow this up in a few days with an update regarding your response, if any.  You are welcome to post a response directly there if you would like.

            If you have any questions or I can provide additional information, please do not hesitate to contact me.

Sincerely,


Larry W. Johnson

Cc:      KitchenAid Corporate Headquarters
701 Main Street
St. Joseph, MI 49085


EPILOGUE:



Here's the follow up -- in fairness to KitchenAid -- a very nice lady called yesterday and apologized profusely. She explained that a call center handles those customer service calls, and the information I was given was most incorrect. My letter has been forwarded to the Call Center to help with further "training" of their employees. She refunded the charges for the filters, told me to keep them and is sending me a couple of spares just to be nice.

In short, they handled a customer concern exactly the way it ought to be handled -- with a response, rather than just a "You're email is very important to us" canned reply followed by silence, a corporate action that I've never understood.

I could respect an answer that said, "We investigated, and you're full of horse-hockey" a lot more than just being ignored, which is what most companies do any more.

KitchenAid has redeemed themselves and done everything to make it right.  Well, they would have, if the new coffee maker they sent didn't have a leak in the water reservoir, meaning you can't set it the night before without coming down to a 12 cup puddle and no coffee the next morning.
August 18, 2011 6:30 AM

Monday, August 1, 2011

At the Beach

We’re at the beach for a few days.  Coming from Oklahoma, I have to admit that the beach isn’t my first thought in terms of relaxation.  “Beaches” were something that existed in far-away places.  Occasionally we went to “the Lake”, which is a pretty different experience.

Which lake you went to depended largely on your particular location at the time.  For the longest period of time it was Fort Cobb Reservoir, where one friend had a ski boat, one had a sailboat and several had motor homes.

Those are the best kind of friends to have when you live near a lake.  Although we now live near Lake Hickory, we rarely go there.  In part, I think it’s because we actually owned a boat for a couple of years and it spoiled the experience.  

Owning a boat is a lot like owning a house with a swimming pool.  You will spend countless hours, and untold dollars, maintaining it for your friends to come and visit occasionally to enjoy it.  It didn’t take long to figure out that it was much better to be the friend who came and visited (usually bringing appropriate refreshments, of course) than to be the actual owner of these money pits. 

The beach is different, though, because if you live 5 hours away there’s no thought to owning a boat.  The rules are different for small boats on the ocean, and I have no desire to learn them.  We have sworn off small ocean boats, in fact, having been trapped more than once on an endless boat ride to nowhere, screaming to make polite conversation over the roar of the engine and trying not be thrown off while the proud owner, “ . . . opens her up to show us what she’ll do,” – followed by the dead silence of an engine that suddenly had a massive coronary, leaving us stranded in the middle of the ocean and potentially fighting over the last soggy saltine in hopes of staving off starvation for a bit longer.

For someone used to flat, grassy prairie, this can be pretty traumatic.  Last time it happened (and it’s happened more than once), we swore never to get on another boat unless it has a drink of the day and room service.

Cruise ships aren’t boats.  They are resorts that happen to float.  There’s a big difference.

The beach is a different kind of water, though.  You don’t have to go in deeper than you are comfortable and, given that animals large enough to eat a human (even one my size) live there and can easily get annoyed that someone is tramping through their front room, I generally stay shallow enough to be able to see my feet, or at least shallow enough to jump and run if I am startled (like when a piece of seaweed brushes against me).  Unless you get overly hot, it’s not necessary that you even get in the water.

Most people choose to lie in the sun, hopefully slathered in some type of chemical protection so that they don’t end up with skin that looks like a cheap knockoff for a Louis Vuitton bag.

Coming from a background with a philosophy that you work in the sun and rest in the shade, lying on the beach for hours on end is somewhat perplexing.  I’m tired of it after 15 minutes.  I will continue to stay there, though, if I have an umbrella over my lounge chair to provide a bit of shade, a book on my iPod to listen to and things to read.  Then I can last a couple of hours before I’m ready to go off and do something else.

Something inside, where it’s air conditioned.

The best part about being at the beach is that you’re not at home.  There’s no way that you can do any of that myriad of little things that are continuously required at your house, even if you want to.  You can’t mow the yard, water the plants, clean the kitchen or do laundry.  Those tasks all belong to the rental company that owns the place you’re staying.

All you have to do is lie on the sun and enjoy it, while thinking about where you’re going to eat dinner tonight. 

You’re at the beach.